Troubleshooting

Here are the most common problems. Each one says what you can do.

Common problems

Andock says the password is wrong.
Use the password of your email address, not the password of your customer account. GMX and WEB.DE need access for mail apps switched on; iCloud and Yahoo need an app password. Here’s how.
Andock can’t find the mail server.
Enter the servers yourself. How to find the names.
I use Gmail or Outlook.
Your AI has its own connector for those. Look for "Gmail" or "Outlook" in your AI’s connectors.
My dashboard says "Login refused".
Andock can no longer get into your mailbox. Usually you changed the password, or GMX switched off access for mail apps again. Switch it back on and enter your password again in your dashboard.
My AI doesn’t know about my email.
Check that Andock is added to your AI (Claude, ChatGPT, Notion AI). In ChatGPT, type "@" in the chat and pick Andock. Say "in my email" in your question.
In my dashboard, "In your AI" isn’t done.
Ask your AI a question about your email. Then click "Check again" in your dashboard. Every AI that has used Andock then shows "Connected".
My AI says something isn’t allowed.
Under "Access" in your dashboard you decide what your AI can do. To send, you need the "Full" level. More about this.
My AI says the connection is blocked.
You blocked it in your dashboard. Under "Access", click "Unblock" next to this AI.
My email wasn’t sent.
It’s probably waiting for your approval. Open the link your AI gave you, or look in your dashboard under "Access" › "Approvals". It expires after 24 hours. More about this.
My AI can’t find a folder.
Maybe you hid it. In your dashboard under "Access" › "Folders", check it again and click "Save folders".
ChatGPT has no "Add custom MCP server".
According to OpenAI, custom connections only work with ChatGPT Business, Enterprise and Edu, in the browser. In a workspace, the person who manages it has to allow them.
Notion has no button for custom connections.
That only works on the Business and Enterprise plans, and only admins see the button. Ask the person who manages your workspace.

Questions

Where do I get help if none of this fits?
Email us at info@andock.app. Tell us where your email is hosted and which message you see. We never need your password.

Still have questions? info@andock.app