# Connect your mailbox

In your dashboard you enter your email address and your email password. Andock tests the login right away. Only if it works does Andock store your password, encrypted.

Updated: 2026-11-12 · https://andock.app/help/connect-your-mailbox

## Steps

1. Open [andock.app/dashboard](https://andock.app/dashboard) and sign in. We email you a code; you don’t need a separate Andock password.
2. Under "Email address", enter the address you want to connect.
3. Under "Email password", enter the password you also use in the mail app on your phone or computer.
4. Click "Connect mailbox". Andock finds the mail server for your address and signs in once.
5. When it says "Mailbox connected", you’re done. Next, add Andock to your AI: [Claude](https://andock.app/help/set-up-claude), [ChatGPT](https://andock.app/help/set-up-chatgpt) or [Notion AI](https://andock.app/help/set-up-notion-ai).

## What the messages mean

- **"refused the login"** Your provider didn’t accept the password. Check the address and the password for typos. Bluewin needs your email password, not your Swisscom login. GMX, WEB.DE, iCloud and Yahoo need a setting or an app password first, see [below](https://andock.app/help/connect-your-mailbox#providers).
- **"Andock can’t find the mail server for this address"** Two new fields appear. Enter the servers there yourself, see [Enter the servers yourself](https://andock.app/help/connect-your-mailbox#enter-servers).
- **"Your mail is at Google" or "at Microsoft"** For Gmail, Google Workspace, Outlook and Microsoft 365, your AI has its own connector. Look for "Gmail" or "Outlook" in your AI’s connectors and use that. You don’t need Andock for these.
- **"The mail server for this address isn’t answering right now"** Your provider’s server can’t be reached at the moment. Try again later. If it still fails the next day, email us.
- **"That didn’t work. Try again in a few minutes."** Andock itself had a problem. Your password was not stored. Try again in a few minutes.

## Providers that need a setting first

- **iCloud: create an app-specific password** iCloud doesn’t accept your Apple Account password. Open account.apple.com › "Sign-In and Security" › "App-Specific Passwords" and create a new password named "Andock". Enter that password in your dashboard.
- **Yahoo: create an app password** Yahoo doesn’t accept your normal password. Open your Yahoo account security settings and choose "Generate app password". Name it "Andock". Enter the password Yahoo shows you in your dashboard.
- **GMX: allow access for mail apps** Sign in to GMX and open the email settings, section "POP3/IMAP". Switch on POP3 and IMAP access (on GMX.de, GMX.ch and GMX.at it’s called "POP3- und IMAP-Zugriff erlauben"). Then use your normal GMX password. GMX sometimes switches it off again when it goes unused for a while.
- **WEB.DE: allow access for mail apps** In the WEB.DE settings, switch on "POP3/IMAP Abruf". Then use your normal WEB.DE password.
- **Bluewin: email password, not Swisscom login** Bluewin needs the password you also enter in the mail app on your phone or in Outlook. If you forgot it, set a new one in My Swisscom under the email settings.

## Enter the servers yourself

If Andock can’t find the mail server, your dashboard shows the fields "IMAP server (incoming)" and "SMTP server (outgoing)". Here’s how to fill them in:

1. Find the server names. They are usually in the email you got when your address was set up, or in your provider’s help under "set up a mail app". They often look like mail.yourcompany.com.
2. Under "IMAP server (incoming)", enter the server for incoming mail.
3. Under "SMTP server (outgoing)", enter the server for outgoing mail. It’s often the same name.
4. Enter your email password again and click "Connect mailbox".

Andock needs IMAP on port 993 and SMTP on port 465, both encrypted. Almost every provider offers this. If it still fails, ask your provider for these details.

## Questions

### Which password do I enter?

The password of your email address, the one you also use in the mail app on your phone or computer. For iCloud and Yahoo it’s an app password that you create there first.

### Does Andock store my email?

No. Your email stays in your mailbox. Andock fetches it there when your AI asks for it. Andock stores your password encrypted.

### Does this work with Gmail or Outlook?

Your AI has its own connector for those. Look for "Gmail" or "Outlook" in the connectors of Claude or ChatGPT. You don’t need Andock for them.

### Does it cost anything?

No. Andock is free.

## Read next

- [Troubleshooting](https://andock.app/help/troubleshooting.md)
- [Set up Andock in Claude](https://andock.app/help/set-up-claude.md)
- [Set up Andock in ChatGPT](https://andock.app/help/set-up-chatgpt.md)

Still have questions? info@andock.app